Terms & Conditions
Terms and Conditions of this Website
In using this website you are deemed to have read, understood and agree to the following terms and conditions. We pride ourselves in looking after our clients and being very reasonable.
The following terminology applies to our Terms and Conditions, Privacy Statement and any other Agreements: “Client”, “Patient”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to the Company (ZENOVAE, Zfrap Agro Pvt Ltd.). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
The content of this website is for general information and educational purposes only and to help individuals decide on whether to be seen at ZENOVAE; it is not meant to be medical advice and not be a substitute for in-person consultation, diagnosis and/or treatment. All questions regarding your medical or mental health issues should be directed in-person to qualified medical professionals such as during your appointment, your GP or emergency medical services.
Under no circumstances will we be liable for any loss or damage including damage to health or appearance caused by readers’ reliance on information obtained through the site, from third parties or a linked site, or readers’ reliance on any product or service obtained from us or a third party.
Use of this website is at user’s sole risk. No information obtained by you from this website or through email shall create any warranty or put ZENOVAE, Zfrap Agro Pvt. Ltd. at risk.
All treatments are subject to assessment by the practitioner and will depend on your suitability for the treatment. We may ask you to verify your details by asking for your Government given ID or passport or driving license to ensure we are not treating underage clients.
All offers and discounts are subject to clinic availability as well as assessment by the practitioner.
All treatment courses have an expiry date of 12 months (unless stated otherwise) from the date of purchase and must be redeemed prior to the expiry date or will be invalid unless you can provide a medical letter to support the extension of any treatment courses.
Please note that ZENOVAE provides private services.
Bookings and Deposits
A Fees for booking deposit is taken for all appointments – this is deducted from the cost of your appointment on the day. We may ask you to verify your details by asking for your passport or driving license.
We require 48 working hours’ notice to change an appointment or 48 hours notice to cancel an appointment to avoid your deposit being forfeited. This can be arranged by calling us on 8287997269 or emailing us at ‘firstname.lastname@example.org’. Any bookings made within 48 hours of the appointment date and time are subject to the same terms as described above.
Our Terms for payment is payment of a deposit in advance with the remainder payable in clinic on the day of the consultation / treatment.
Cash ,UPI and all major Credit and Debit Cards are acceptable methods of payment.
All goods remain the property of the Company until paid for in full. Should we not have received payment within 10 working days after the consultation/treatment, we will reserve the right to forward this matter to Solicitors.
Monies that remains outstanding after the date of the consultation/treatment, will also incur interest at the rate of 4% above the prevailing Reserve Bank of India base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We also reserve the right to seek recovery of any monies remaining unpaid 30 days from the date of the consultation/treatment via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
We do not accept cheques at all.
As a result of failed payments, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Please note that medications/prescriptions are not included in our fees. These will incur a private prescription charge with the chemist, this can vary from chemist to chemist and sometimes it is worth comparing prices with a few chemists. Please also note that blood tests and other lab samples (e.g. nail/skin scrapings, skin swabs, biopsies etc.) will incur an additional charge. We can email you a price list of this or we will discuss at the appointment.
If you are more than 15 minutes late for your appointment, you may not be seen as this may cause other clients who arrive on time problem and disrupt the smooth running of the day.
You have the right to refused all treatment and advice. This includes skin care products. However when you purchase and pay for the products these are non-refundable and non-returnable.
A minimum of 48 hours notice of cancellation or appointment re-scheduling is required. Notification in person, via telephone or email will be accepted. If leaving a message on our answer phone, please clearly mention your name, as well as date and time of the phone call. For frequent non-attendance or cancellation/re-scheduling with less then 48 hours notice, we reserve the right to not issue another appointment.
Termination of Agreements and Refunds Policy
Both the client/patient and ourselves have the right to terminate any Service Agreement for any reason, including the ending of services that are already underway however we have a no refund policy on all treatments and products. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. This also includes that if a course of several treatments was booked and paid for, and the client/patient decides not to complete the outstanding treatments of this treatment course, no refund will be offered.
To arrange an appointment please call our phone number on 8287997269 or book through the online booking platform. Availability of appointments cannot be guaranteed. Please contact your GP or attend A&E in cases of an emergency.
Please note that from time to time the website may be down due to website maintenance. Please noted we do not usually perform surgical procedures or complex treatments at the first consultation and some procedures may be performed at our local theatre.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
We welcome all feedback, positive and negative, please email us at ‘email@example.com’ and mark Feedback, Compliment or Complaint in the subject header and we will respond within 48 hours.
We are committed to high quality care for all as a core principal of our vision and purpose. We will ensure that patients and their representatives can seek advice, provide feedback or make a complaint about the services we commission or the policies we have developed and implemented. All complaints will be acknowledged within 48 hours and be investigated and reported back to you after 10 working days.
These terms and conditions form part of the Agreement between the client/patient and ourselves. Your accessing of this website and/or undertaking of a booking or buying products from us directly indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy / T&Cs, we will announce that these changes have been made in these Terms & Conditions or on other key pages on our site. You are therefore advised to re-read this statement on a regular basis.
Release of Treatment Records
We encourage clients to take photos of products such as dermal fillers used at the clinic for continuity of care. If you would like copies of your exact treatment records this carries a charge of certain amount of fees administration cost as this is a service outside of our appointment. You will need to sign a consent form to release your medical information.
Verbal or Written abuse
We are an extremely friendly and professional clinic. We respect our clients immensely and work very hard for you and your skin. In return we do expect politeness and avoidance of abuse verbally and in writing. An aggression or abuse will not be tolerated.